General Cancellation Terms

All cancellation and postponement requests must be submitted in writing to JROB Media, LLC. The applicable cancellation terms are based on the scheduled shoot date and time or the agreed-upon project schedule, as applicable.

Shoot Cancellation Policy

For scheduled photography, video production, and other on-location production services, the following cancellation terms apply:

  • More than 48 hours before the scheduled crew call time: The Client may be eligible for a refund of payments made, less any non-refundable expenses or commitments incurred specifically for the project and any disclosed, non-refundable payment processing fees, where permitted by law and the applicable payment provider’s terms.
  • Between 24 and 48 hours before the scheduled crew call time: The Client is responsible for a cancellation fee equal to 50% of the total agreed shoot fee, subject to applicable law and the terms of the signed agreement. Payments already received will be applied toward this amount, and any remaining balance or refund will be calculated accordingly.
  • Less than 24 hours before the scheduled crew call time, including cancellations on the scheduled shoot date: The Client is responsible for a cancellation fee equal to 100% of the total agreed shoot fee, subject to applicable law and the terms of the signed agreement. Payments already received will be applied toward this amount, and no refund will be issued to the extent the fee is legally enforceable.

Postponements are subject to availability and may be treated as cancellations if the parties cannot agree on a revised date. Additional expenses resulting from a postponement must be approved by the Client in writing.

Project Cancellation Policy

If the Client requests that JROB Media, LLC stop or terminate work on a project, the Client must provide written notice.

The Client is responsible for payment for all services performed through the effective termination date, together with any approved expenses and non-cancelable commitments incurred specifically for the project. Any amounts already paid will be credited toward the outstanding balance.

JROB Media, LLC will provide an accounting of applicable charges upon request. Any remaining balance will be due in accordance with the payment terms of the signed agreement. Refunds, if applicable, will be calculated after accounting for amounts owed and will be issued as required by the agreement and applicable law.

Limitation and Liability

To the maximum extent permitted by applicable law, the liability of JROB Media, LLC and the Client arising out of or relating to the applicable services or agreement will be subject to the limitations expressly stated in the signed client agreement.

Nothing in this policy excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law. The scope, amount and exceptions to any limitation of liability will be governed by the signed agreement.

Governing Agreement

This policy should be read together with the applicable signed service agreement, proposal, and other written booking terms. If a conflict arises, the signed agreement will control to the extent stated in that agreement and permitted by applicable law.