Cancellation Policy

Overall

Client must provide written notification of any cancellations or postponements.

Shoot Cancellation Policy

If a client cancels or postpones a shoot more than 48 hours before the crew call time, Client may be eligible for a refund minus any non-refundable purchases made for scheduled shoot and any applicable bank or credit card charges.

If a client cancels or postpones a shoot 48 Hours before the crew call time, Client is responsible for paying 50% of the total cost of the shoot plus any applicable bank or credit card charges.

If a client cancels or postpones a shoot within 24 hours of the crew call time, Client is responsible for paying 100% of the total cost of the shoot, plus any applicable bank or credit card charges, and no refunds will be issued.

Project Cancellation Policy

If for any reason client directs Jennifer Robinson to stop work on a project, Client must provide written notification. Client agrees to pay for all services provided and costs incurred to date of written notice. In no case will the fee paid to Jennifer Robinson be less than what has been incurred.

The total liability of either party to the other party under this agreement (other than a payment obligation for use of the services or the platform), from all causes of action and under all theories of liability will be, limited to the fees actually received by the company under this agreement during the twelve (12) months prior to the date of the event giving rise to the liability.  Neither the company (or any of its suppliers or licensors) nor client will be liable for any indirect, incidental, special or consequential damages, including, without limitation, lost profits, loss of use, loss of data or goodwill, arising from the use of the services or the platform or the purchase of any service therefrom, even if the company has been advised of the possibility of such damages. Even if the company and/or client are aware of the possibility of such damages, the parties acknowledge and agree that this limitation of liability is an essential element of the basis of the bargain between the parties.